Policies

Redos

We strive to meet our client’s needs but we understand that hair is personal and identity is important. If you are unhappy for any reason, please email us at hello@gemsalonspa.com within 7 days and we will work with you to make the appropriate corrections and try to make it right. Please note that much of our service cost goes into the time it takes to work with you, and in order to respect the time of our stylists, we do not offer refunds. Thank you for understanding.

Last Minute Cancellation/Reschedule

We require more than 24 hours notice before appointment of intent to cancel or reschedule. If notice is received within the 24 hours time period, we charge 50% of the scheduled service to the card on file, which can be redeemed towards your next or rebooked service.

Tipping

Tipping is much appreciated by our stylists. If you loved it, let them know! We accept cash and Venmo tips only. Ask your stylist for their QR code, or you can find it near their station.

Products

Due to our distributors’ policies, we are only able to exchange defective products within 90 days of purchase. There are currently no returns (and several items are unsafe to return due to health and hygienic reasons). We must have a receipt or be able to verify via our system of your purchase, and reserve the right to refuse an exchange if we’re unable to verify you purchased at Gem Salon & Spa via our system. The return policy is subject to change.